Loops Beta

Loops is an email platform for SaaS companies for sending marketing and transactional emails from the same platform.

This integration is built by the Loops team. Contact the Loops support team for any assistance.

Find the open source transformer code for this destination in the GitHub repository.

Connection compatibility

Destination info
Status: Beta Supported sources: Web, Android, iOS , Unity, AMP , Cloud, React Native , Flutter, Cordova, Shopify Refer to it as LOOPS in the Integrations object.

Connection modes
Source	Cloud mode	Device mode	Hybrid mode
AMP
Android
Cloud
Cordova
Flutter
iOS
React Native
Shopify
Unity
Web

Supported message types
Source	Identify	Page	Track	Screen	Group	Alias	Record
Cloud mode
Supported sources

Get started

Once you have confirmed that the platform supports sending events to Loops, follow these steps:

1. From your RudderStack dashboard, add the source. Then, from the list of destinations, select Loops.
2. Assign a name to your destination and click Continue.

Connection settings

Identify

You can use the identify event to create or update contacts in Loops.

A sample identify call is as shown:

rudderanalytics.identify("1hKOmRA4GRlmr123", {
  email: "[email protected]", // Required for new contacts
  name: "Alex Keener",
  country: "United States",
})

Make sure to pass the unique user identifier as the first parameter in your identify call.

Note that:

• email is a required field for adding new contacts in Loops.
• The existing contacts are updated in Loops based on the provided userId property. If an existing contact in Loops doesn’t have a userId, Loops attempts to match based on the provided email.
• The identify traits are automatically added to the contact record as properties.

Manage mailing list subscriptions

To manage a contact’s mailing list subscriptions, add a mailingLists property to match the expected API format:

rudderanalytics.identify("1hKOmRA4GRlmr123", {
  email: "[email protected]",
  name: "Alex Keener",
  country: "United States",
  mailingLists: {
    clxf1nxlb000t0ml79ajwcsj0: true,
    clxf2q43u00010mlh12q9ggx1: false
  },
})

In the above example, the contact with the identifier 1hKOmRA4GRlmr123 is added to the mailing list with the ID clxf1nxlb000t0ml79ajwcsj0 and unsubscribed from the mailing list with the ID clxf2q43u00010mlh12q9ggx1.

Track

You can use the track event to send user actions to Loops, which in turn are used to trigger loops.

The event name should match the name of the event in Loops. Data sent in the properties object will be sent as event properties to Loops, for use in your emails.

Create events and define their expected properties in Settings > Events in your Loops dashboard.

A sample track call sent to Loops is shown below:

rudderanalytics.track("Signup", {
  firstName: "Alex",
  email: "[email protected]",
  plan: "Pro"
})

Note that:

• You should identify the contact before sending a track event so that the event can be associated with a specific contact in Loops.
• RudderStack persists any values in context.traits from your previous identify call in the track event properties and updates the contact record in Loops accordingly.

FAQ

Where can I find the Loops API key?

1. Go to your Loops API Settings page.
2. Generate or use an existing API key.
3. Copy the key and paste it in the API Key field in the RudderStack dashboard.

Questions? Contact us by email or on Slack